HOW DO YOU SHIP AND WHAT IS THE PRICING?
Shipping cost varies, depends on your package weight and country.
WHERE DO YOU SHIP?
We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.
HOW DO YOU SHIP?
We ship orders oversea by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them.
After arriving in your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives in your country.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Shipping to USA, Canada:
- Order processing: 4-5 Working Days
- Standard Shipping: 15-25 Days
Note: The items you ordered will reach you within 30 days for Standard Shipping
Shipping to Worldwide:
- Order processing: 4-5 Working Days
- Standard Shipping: 20-30 Days
Note: The items you ordered will reach you within 35 days for Standard Shipping
HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.
WHY CAN'T I TRACK MY ORDER?
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
We often declare this as a gift below order value, so you do not need worry about this.
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar.
WHICH CURRENCY ARE YOU USING?
Our products are set in Singapore Dollars (SGD).
HOW TO PLACE AN ORDER?
First of all, Choose the products that you love, then click "Buy Now" and "Proceed to Checkout". Then fill in your information and pay. That's it! Very easy.
HOW CAN I MODIFY MY ORDER?
If you want to change anything in your order, please contact us via email firstname.lastname@example.org within 12 hours after placing your order. Refer to Returns and Refund below for more information.
POST - PURCHASE
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged. Refer to Returns and Refund below for more information.
WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS "RETURNED TO SENDER" or "Delivered" but i have not received my package?
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email to email@example.com and provide your shipping address again.
Step 3: If the address you provided in the email matches with your shipping address in our system and the shipping status shows "Returned to Sender", we are willing to refund you 50% of the price of your purchase excluding insured shipping and handling chargeds levied by the shipping company. Please be notified that this is our final solution for your request.
Step 4: If the shipping status shows "Delivered" but you have not received your package, we are willing to refund you 50% of the price of your purchase excluding insured shipping and handling charges levied by the shipping company. Please be notified that this is our final solution for your request.
If not, it was probably your carelessness as you have filled in a wrong address, thus we could not deliver your packet. In this situation, we need you to pay some extra fees for us to send you a replacement. This is the only option for you in this situation.
WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to firstname.lastname@example.org and provide us your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not able to change it for you nor send you another packet without any fee.
TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?
There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absent at the time the packet was attempted to deliver.
In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.
Otherwise, we are willing to send you a replacement. If the second packet can not reach you, we are sorry to tell you that we are not able to help you out with this.
RETURNS and REFUNDS
Crystals and Gemstones are unique and personal. Unfortunately we do not process returns and refunds after a purchase. We will endeavor to ship out your package after receiving payment.
Any additional taxes imposed by in-country authorities shall be borne by the buyer.
Covid Prevention Policy On product handling:
All products are cleansed and disinfected to maintain quality and safeguard your health as a customer.